Privacy Policy

Last updated: June 6, 2026

Crowstone ("we", "us") operates the Zara companion app. This policy explains how we handle information when you use the app.

Information we collect

• Account identifiers (such as a guest or chosen username) and credentials if you create an account.
• Age (number), when you provide it to access private mode — used to confirm you are 18 or older.
• Messages, voice notes, and optional images shown in chat.
• Private-mode status, purchase-related records (such as order id and pass expiry), and product analytics events (for example private mode banner taps or pay button clicks).
• Usage and interaction analytics — such as screens and pages viewed, taps, app performance, a device or browser analytics identifier, and an approximate location (country or region) derived from your IP address — collected through our analytics provider PostHog. When you sign in, these analytics may be linked to your account.
• Basic device and app diagnostics to keep the service reliable.
• On Android, device or advertising identifiers (such as the advertising ID) collected by our attribution partner AppsFlyer to measure installs, campaign performance, and deep-link routing.

How we use information

• To deliver AI chat, voice notes, and private-mode features (including romantic-style replies and curated images).
• To process payments and manage your private-mode access period.
• To improve product quality, safety, and support.
• To respond to support requests you send us.
• To measure marketing effectiveness and attribute app installs (via AppsFlyer).

Private mode and messages

• Private mode is intended only for users 18 and older.
• While private mode is on, messages are tagged as private. When you exit private mode, those private messages are deleted from your history. Normal chat messages are kept.
• Private mode is processed on our servers; it is not end-to-end encrypted.

Photos and storage

• In private mode, Zara may send images from our curated catalog. These are not photos taken by a real person in real time.
• Voice notes and images may be stored in secure cloud object storage. The app may load them using time-limited access links.

AI and service providers

We use third-party providers (such as AI, speech, hosting, payment, and analytics services) to operate Zara. Your content may be processed by these providers only to deliver and improve the service.

Our product-analytics provider, PostHog, processes the usage and interaction analytics described above on our behalf using EU-based infrastructure.

Cookies and similar technologies

• On the web, we and our providers use cookies and similar browser storage to keep you signed in, remember preferences, measure how the product is used (PostHog analytics), and measure marketing performance (Google).
• You can clear or block cookies in your browser settings, though some features may not work correctly without them.
• The mobile app does not use browser cookies; it stores a local analytics identifier and queued analytics events on your device.

Payments

Private mode purchases are handled by Cashfree. We receive payment status and order information from the processor. We do not store your full payment card details.

Data retention

• We retain conversation data while your account is active so Zara can maintain context, subject to private-mode deletion when you exit private mode.
• If you delete your account from the app, we remove associated local credentials and request deletion of server-side account data where supported.
• We may retain limited records where required for law, safety, fraud prevention, or payment disputes.

Sharing

We do not sell personal data. We use trusted infrastructure providers (hosting, storage, analytics, payments, AI) strictly to operate the service. On Android, AppsFlyer may receive device or advertising identifiers for attribution and analytics as described above.

Children

The app and private mode are not intended for anyone under 18.

Your choices

• You can log out, delete your account from Profile → Account, or contact us to request data access or deletion.
• On Android, you can limit ad personalization or reset your advertising ID in your device settings.
• On the web, you can clear or block cookies in your browser to limit analytics and marketing measurement.
• Exiting private mode removes private-mode messages from your chat history.

Contact

hello@crowstone.ai

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